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User profile for user: Sauriesr
Sauriesr Author
User level: Level1 45 points
i chose to setup my new iPhone by transferring all from old phone to new phone wirelessly side by side. I followed all the instructions I was prompted. I started this process about 5 hours ago and the screen on the new phone still says reconnecting. What is it am doing wrong?
iPhone 11 Pro Max
Posted on Dec 31, 2019 12:18 AM
Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist
Posted on Jan 3, 2020 4:40 PM
Hey Sauriesr,
If I understand correctly, you are trying to transfer content from an old iPhone to a new one, but it is stuck saying reconnecting. If it has not moved and is not responding you may need to restart the device.
Force restart iPhone
Use Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Thank you for using Apple Support Communities. Have a good one.
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Question marked as Top-ranking reply
User profile for user: sterling r
sterling r
User level: Community Specialist
Jan 3, 2020 4:40 PM in response to Sauriesr
Hey Sauriesr,
If I understand correctly, you are trying to transfer content from an old iPhone to a new one, but it is stuck saying reconnecting. If it has not moved and is not responding you may need to restart the device.
Force restart iPhone
Use Quick Start to transfer data from your previous iOS device to your new iPhone, iPad, or iPod touch
Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.
Thank you for using Apple Support Communities. Have a good one.
Link
How long will I see the reconnecting message on the screen on new device
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